It is extremely rare for me to do an online review of anyone for anything. However, when I find a contractor this exceptional, it is almost a moral imperative that I do so. If you are the President of a homeowners association, condominium, or the like, as I am, then I do not need to tell you how time-consuming and trying it can be to accomplish anything greater than routine maintenance and repair, especially a project that must access everyone’s space, that requires everyone’s cooperation, and demands a special assessment to boot. You can imagine the meetings. So, when it came time for the enormous task of replacing the roofs of our two buildings, I braced for an ordeal: so-called contractors who barely look things over, whose proposals are just shot from the hip, who can’t show certification for the materials or methods they use, who can’t produce the necessary proof of both business liability and workers compensation insurance, whose corporate status has lapsed with the State, who don’t show up, who don’t feel any obligation to communicate timely during the process, and so on. In other words, the usual parade. And for this job, I did get those circus acts . . . until Peace of Mind Exterior Company (POM). Yes, I did a little eye roll at the company name, but I was happily made to put all my cynicism aside. Here was a company President, Fidel Avalos, who was more than a salesman, who was hands-on, who I did not have to wait on, who got back to me timely whenever I needed it (and that was often, as you might guess, with all the to-and-fro of shepherding a homeowners association). Blew away every roofing contractor who came out, not to mention every other contractor we’ve had for anything else for at least the last seven years. Brought a crew, not just himself and a clipboard, and got them all up on the roofs, assembled photos, a surprisingly thorough inspection report, and an honest-to-God proposal. Made my (usually thankless) job a LOT easier presenting the project to our board and members. Also decisive for us—and missing from other contractor’s—was POM’s evidence of certification for the roofing materials and installation methods (GAF), on account of which we obtained an exceptionally long warranty. No one else could prove this assurance. All this is not to mention a better price and all the boxes quickly and early checked for insurance, license, and the rest of the prerequisites every commercial client has to establish beforehand. POM continued to be true to their name on the job, and Fidel was ever present and available every step the way, getting the City permit, explaining the process, and showing the evidence of what needed to be done and why. As the retired son of a commercial and residential contractor, I had the time and knowledge most would not to understand and track work like this. And I can tell you I was never disappointed. I thought contractors like this died with my father. What a relief! Now, of course, any construction disturbs the daily routines of residents. But POM’s crew was always courteous and professional, and never left at the end of the day without cleaning things up in a way that made things still feel normal. If you are an association officer, you will appreciate the great value of this peacekeeping among your members. There’s that word again: “peace”! No joke: We have solid and great looking roofs now that have all our members relieved and thankful. When’s the last time that happened at your property? Cheers, POM! Dennis F., Highland Park, IL

Above and beyond. Fidel and his team are efficient, friendly, fair, and most importantly, they are problem solvers. I needed some siding repaired and Fidel came that day, even though his schedule was slammed. He offered several recommendations at different price points and explained the pros and cons to each option. He kept me updated on timelines and communicated constantly to make sure we were on the same page. His team was efficient and even went the extra mile to inspect other potential issues, not as an upsell, but as a heads up. I felt no pressure to add on any additional services, but I look forward to working with Fidel on future projects. The work speaks for itself!

Peace of mind roofing was a pleasure to do business with. They went above and beyond to make sure that our roof was replaced in a timely manner and everything was top quality. Fidel was also a huge asset when dealing with our insurance company. Don’t hesitate to use Peace of Mind for all of your roofing needs.

good and professional work on thay remodel my home from windows to roof tnks for all your work

Had some tuck p. On my chimney and siding work. Great job Peace of mind!

My roof was a disaster, with multiple layers of old shingles, lots of gaps where animals had got in, and a pretty steep pitch on either side between my neighbors. I contacted six different roofing companies in the spring for quotes. Peace of Mind was the last visit I had, and I’m glad I made that decision. Fidel was the only contractor who pointed out areas of weathering and potential storm damage, and suggested I contact my insurance company before committing to a contractor. But he also willing to meet me when the insurance adjuster was scheduled to inspect, no matter what else was going on, to advocate on my behalf. And sure enough, on a Saturday morning in July no less, Fidel arrives even before the insurance adjuster, and stays on the guy’s hip for two hours as they inspect every corner and every shingle on my house and garage. Insurance wasn’t going to cover very much (surprise surprise) and Fidel’s estimate came in about middle of the pack among the six quotes I had in hand. Yet, I appreciated Fidel’s dedication and customer-first attitude, and so I wanted to return that loyalty. Problem was: I didn’t have the cheddar on hand to pay for the contract. So I waited for several months as I tried to secure what I needed to pay. Fast forward to October, and I contact Fidel again to let him know I’m ready to proceed. Since it was late in the season, I was worried we’d have to postpone until next spring. But Fidel was able to get me in late November before the cold, snow, and ice began. I’m thankful, grateful, and very relieved that they were able to do the whole job: remove all the old shingle, remove rotted wood, install new plywood and sublayers, lay new shingle, and install new gutters… on both my house and garage. I appreciated Fidel’s transparency and assurance that they’d get the job done before the weather turned. I also appreciated that the crew went out of their way to clean up debris that had fallen on my neighbor’s property line, and even ran interference on my behalf for one neighbor who was not very thrilled about the extra mess. Reasons why I rated 4 stars instead of 5: – It took several days to complete. I’ve observed other roof repairs in my neighborhood, and they often complete in about 1.5 days. Our job took 5 or 6 visits over the course of two weeks to finish. Their progress *was* impeded by a cold snap and first snowfall, plus Veterans’ Day and a Sunday. But, still took a little longer than I expected. – Originally I mentioned that only wanted to do the house, and not the garage. I was confused when I saw the crew starting to tear down the garage’s old roof. Turns out that the garage was included in the contract I signed, but I missed it (totally my bad). And, in hindsight, I’m very glad to have the garage done, also (and our garage previously didn’t have gutters at all, and it does now, which has already noticeably helped after a day of constant rain). – Communication was sometimes an issue. The crew arrived around 9:30 each morning, and stayed until after dark (about 6 pm, but it was November, when the sun set at 5). I sometimes wasn’t sure if or when the crew was returning the next day, and cleaning up in the dark meant that not all debris was picked up in a timely fashion. Overall I’m thrilled that Fidel was able to squeeze us in before winter, and grateful that he remained available over the course of several months, and the quality of the results seems excellent. Thank you!